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<< William's Story

William Kurth, an 84-year-old World War II veteran, husband, father and proud grandfather, died in a nursing home as a direct result of negligent care. Admitted after hip surgery, Kurth was unable to move and soon developed serious bedsores. Left untreated, they became so severe that bones and organs were exposed. When Kurth's family filed a claim in court after his death, the judge ruled that the case had to be arbitrated under an agreement buried in a 50-page admissions document signed by an unsuspecting Mrs. Kurth at the time her husband was admitted. William's son David talks about the shattering effect of forced arbitration on his family.

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Consumer Financial Protection Bureau

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National Association of Consumer Advocates:

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